Via Privata Asti #17
Milan, Italy 20149
Cell Phone #: 239.222.0135
ESL Teacher, Team 97 S.r.L., Milan, Italy 1997 – Present (Consultant)
Administrative Assistant, Cardiac Solutions, Dallas, Texas 1995 - 1997
Owner of One Shot, Policy/Procedure Technical Writers, Dallas, Texas 1992-1995
Temporary Assignments, Office Team, EAI Medical, Dallas, Texas 1992-1995 (supplement between contracts)
Administrative/Clinical Assistant, Dallas Colon and Rectal Surgeons, Dallas, Texas 1990 -1992
Office Manager, Clifford A. Swayze, D.O., 1987 -1990, Mesquite, Texas
AREAS OF EXPERTISE-ADVANCED SKILL LEVEL
Teaching English Second Language
Website Text Proofreading/Editing
Italian to English Translation
Typing 70-80 WPM
Microsoft Office, Excel, Outlook
Act, Access, Maximizer database
Research via Internet
New Office System Setup
Medical Office Skills
Billing using ICD9/CPT Coding
All Front Office Duties
Collections, Insurance, Medicare, Private Pay
Medical Records Maintenance
Extensive Patient Relations
Medical Office Management Software
Home Health Administration
Wrote ESL curriculum for Beginner, Intermediate, Upper Intermediate levels. Wrote and compiled Advanced Level ESL program focusing on abstract speaking and writing, current idiomatic words and phrases, conversation, accent reduction, and fluency.
100% accuracy in copy/website editing, proofreading.
Owner of One Shot, a medical technical writing company designed to write on hard copy and disk, policy and procedures for each department of rehabilitation facilities for Medicare, Joint Commission accreditation/review.
Developed, implemented and managed the Linguistic Branch of Team 97, Milan, Italy. Promoted the Linguistic Branch and held several group activities focusing on conversational English while teaching ESL. Successfully promoted Team 97, IT and Linguistic Branch by networking within International clubs and societies in Milan.
As a representative of Team 97, negotiated and obtained a three year contract for a software package for AR/AP (RAP) with Gillette/Procter & Gamble, Italy, increasing the company’s gross income by Euro 100,000 per year. Total over three years: Euro 300,000